Make the service line strong enough to carry the mission.
START WITH A GRAVITY AUDIT
Five elements make the service line visible.
Rocket
The visible transformation vehicle, the platform, AI initiative, vendor transition, or programme with funding, sponsorship, and governance.
Gravity
Legacy debt, friction, unclear ownership, vendor seams, and unmanaged spend that slow the mission and absorb budget.
Fuel
The money, time, attention, vendor spend, licences, and change capacity the organization burns to move.
Crew
The operators, vendors, partners, service owners, and beneficiaries who see where the system is really working or drifting.
Operating Proof
Shawn so clearly articulated his competitive advantage and how he is transforming for the sake of value and impact, not just transforming. I really loved the self-funding vehicle. It is one of the most successful models I have seen work with other customers, especially when impacting operations.
– ServiceNow Executive